Refund Policy

Clear, fair terms for our travellers — how cancellations, refunds and reschedules work.

Last updated: September 2026

Plans change — we get it. This policy explains what happens if you cancel or reschedule a trip with Payla Travel Pvt. Ltd.. Charges depend on how close to departure you cancel, because we commit to hotels, vehicles, guides and permits in advance.

1. Cancellation charges

  • 15 days or more before departure: Free — booking amount held as travel credit
  • 7–14 days before departure: 25% of the total trip cost
  • 3–6 days before departure: 50% of the total trip cost
  • Within 48 hours or no-show: 100% — non-refundable

2. How to request a refund

  • Email us at paylatravel@gmail.com or message us on WhatsApp with your booking name, trip and travel date.
  • The lead traveller should make the request. We confirm your cancellation and the applicable charge in writing.

3. Refund method & timeline

  • Approved refunds are returned to your original payment method within 5–7 working days.
  • You may instead keep the amount as a Payla credit note — it has no expiry and can be used on any future trip.

4. Non-refundable items

  • Government taxes and payment-gateway / bank charges.
  • Air or train tickets and visas once issued, and any permits already purchased in your name.
  • Third-party bookings (special event stays, chartered flights, etc.) that we cannot recover.

5. No-show & late arrival

  • Failure to arrive at the agreed pick-up time and point, without prior notice, is treated as a no-show and is non-refundable.

6. If we cancel or reschedule

  • If Payla Travel cancels a confirmed trip for any reason on our side, you receive a full refund or a free reschedule — your choice.

7. Weather & force majeure

  • For events beyond anyone’s control (weather, landslides, roadblocks, strikes, flight cancellations), we offer a reschedule or a credit note for the recoverable amount.
  • Costs already paid to third parties that cannot be recovered are deducted from any refund.

8. Date changes

  • One free date change is allowed if requested 7 or more days before departure, subject to availability. Later changes are treated as a cancellation.